Privacy Policy
1. Introduction
Chatiex AI ("we," "our," or "us") is an AI-powered chatbot and customer support platform that helps businesses deliver exceptional customer experiences. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the services.
By using Chatiex AI, you consent to the practices described in this policy. We may update this policy from time to time, and your continued use of our services constitutes acceptance of those changes.
2. Information We Collect
We collect information that you voluntarily provide to us when you register on the platform, express interest in obtaining information about us or our products and services, when you participate in activities on the platform, or otherwise when you contact us.
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services. This includes your name, email address, phone number, and company name. This information is used to create and manage your account.
2.2 Messages and Conversations
When you interact with our AI chatbot or use our customer support features, we collect and process your messages and conversation data. This helps us improve our AI models and provide better responses. We may also use this data for quality assurance and training purposes.
2.3 Technical Information
We automatically collect certain information when you visit our platform, including your IP address, browser type, operating system, referring URLs, device information, and information about how you interact with our platform. This data helps us analyze trends, administer the site, and improve user experience.
2.4 Payment Information
When you make a purchase, we collect payment information including credit card details, billing address, and transaction history. Please note that we do not store your complete credit card information on our servers; it is processed securely by our third-party payment processors who are PCI-DSS compliant.
3. How We Use Your Information
We use the information we collect for various purposes, including providing our services, improving our platform, and communicating with you. Here are the specific ways we use your information:
Account Management: To create, maintain, and manage your account, process transactions, and send you administrative information, including confirmations and receipts.
Improve Our Chatbot: To train and improve our AI models, enhance chatbot responses, and develop new features that better serve your needs.
Payment Processing: To process your payments, verify your payment information, and send you invoices and payment confirmations.
Updates and Communications: To send you product updates, newsletters, marketing materials, and other information that may be of interest to you (you can opt out at any time).
Security: To detect, prevent, and address technical issues, fraud, abuse, and other illegal activities.
Analytics: To analyze usage patterns, improve our platform's functionality, and enhance user experience.
4. Sharing Your Information
We may share your information in certain situations and with third parties who assist us in providing our services. We do not sell your personal information to third parties.
Service Providers: We share information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Partners: We may share information with business partners for joint marketing initiatives, integrations, or other collaborative efforts.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption of data in transit using TLS/SSL technology, encryption of data at rest using industry-standard encryption protocols, regular security assessments and vulnerability testing, access controls and authentication mechanisms, employee training on data protection and security practices, and regular backups and disaster recovery procedures.
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously work to improve our security measures to protect your data.
6. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to providing you with choices about how your data is used. Here are the rights you may have:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Data Portability: You may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
To exercise any of these rights, please contact us at contact@chatiex.com.
7. Chat Data and AI Training
As an AI-powered chatbot platform, we process chat conversations to provide our services and improve our AI models. Chat conversations are temporarily stored to provide context for ongoing support interactions and to generate automated responses. We may use anonymized and aggregated chat data to improve our AI models and enhance the quality of responses.
Important: While we strive to protect your data, you should avoid sharing sensitive personal information (such as Social Security numbers, financial account details, or health information) in chat conversations.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. We use essential cookies required for the platform to function properly, analytics cookies to understand how visitors interact with our platform, preference cookies to remember your preferences and settings, and marketing cookies for advertising purposes.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
9. Third-Party Services
Our platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you access through or in connection with our platform.
10. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@chatiex.com
Address: Kalispell, Montana, United States